FREQUENTLY ASKED QUESTIONS
When will my order arrive?
Orders are typically processed within 3 business days. Once your order is processed, all in stock items are sent via fedex with insurance, with a 2-3 business day delivery window. As soon as your order is shipped, we will reach out to you with your tracking information! If you are pre-ordering an item, please refer to the lead times in the product description. We do our very best to make sure you receive your items as swiftly as possible. If you require expedited shipping, please email us before you place your order and we will do our best to fulfill your request.
How is my order shipped?
All orders are sent via Fedex with insurance.
Do all orders require a signature confirmation?
Yes. Due to the valuable nature of its contents, all packages require an adult signature confirmation upon receipt.
Does Foundry Fine Jewelry ship internationally?
For international shipping, please contact us via email before you place your order.
What if the item I want is out of stock?
If the item you would like to purchase is not in stock, it can still be preordered. All of the lead times for out of stock items are listed in their corresponding product descriptions. Once your order is placed, you will be notified of any changes in lead times if necessary. Please note that preorders are final sale.
How much is shipping?
For all orders under $1,000, we charge a flat shipping/insurance rate of $45. On all orders over $1,000, domestic shipping is free.
Can I change my shipping address after I’ve placed my order?
If your order has not already been shipped, then you may edit your shipping address. In order to do so, please email firstname.lastname@example.org.
Can I make changes to my order once it’s placed?
Can I cancel my order?
We do not accept order cancellations.
RETURNS & EXCHANGES
What is your return & exchange policy?
At this time, we do not offer refunds. We only offer exchanges or store credit. All custom orders, special orders, preorders, personalized items, engraved items, gift cards, and sale or promotion items are final sale. In order to be eligible for exchanges, all orders must be returned to us within 14 days of delivery date. The merchandise must be returned in its original packaging, with the original tags attached, and in its original, unworn and undamaged condition. After we receive your returned item(s), please allow us up to 10 days for inspection and processing. Upon inspection of your returned item, we reserve the right to refuse any item that does not meet these conditions and the item will be returned to you at your expense. Lost merchandise will not be eligible for returns or exchanges. We do not refund shipping, insurance, or handling charges. Unfortunately, we do not offer free shipping on returns at this time. Foundry Fine Jewelry is not responsible for any stolen, lost, or damaged packages. Please make sure all returned packages have tracking information and are properly insured through your courier of choice. Please send returned items back to: 23945 Calabasas Rd, Suite 104, Calabasas, California 91302.
Is it free to return my item(s)?
Customers are independently responsible for all shipping and insurance costs when returning their item(s).
How do I return my item(s)?
Please email email@example.com with your order number and let us know you are returning your item(s) so we are expecting your package. Please send returned items back to: 23945 Calabasas Rd, Suite 104, Calabasas, California 91302.
Which items are final sale?
All custom orders, special orders, preorders, personalized items, engraved items, gift cards, and sale or promotion items are final sale.
How can I book a showroom appointment?
You can book an appointment here
How should I care for my jewelry pieces?
Jewelry is delicate and should be handled with care. In order to keep your jewelry in the best possible condition, it is best to remove it before sleeping, showering, exercising, applying perfume etc. When removing your jewelry, lay it out flat to avoid tangling and scratching. It is always best to have your fine jewelry cleaned professionally. For light cleaning, we recommend using Windex and a soft toothbrush. Put your jewelry in a bowl of warm water and let it soak for a few minutes to loosen any caked on debri. Then spray it with Windex and gently scrub it with the soft toothbrush. Rinse in the warm water and air dry. Make sure you never clean jewelry over an open drain!
Do I need to sign for my package?
An adult signature is required for all Foundry Fine Jewelry packages. Should a package be returned to the Foundry Fine Jewelry after 3 unsuccessful delivery attempts by FedEx, the re-shipping costs will be the responsibility of the customer. The Foundry Fine Jewelry cannot be held liable for lost shipments if tracking indicates it has been delivered and signed for.
Is it possible to order a custom piece?
We love creating custom pieces, and consider it a privilege to design and create custom pieces for our clients. To get the process started, please fill out our custom order here: Once we have received your form, we will contact you within 3 business days to set up an initial consultation.
What if I want to exchange my custom piece?
All custom orders are final sale.
How long does it take to make a custom piece?
The process of creating a custom piece takes approximately 4 – 8 weeks depending on the complexity of the design and the scope of the work.
SIZING & REPAIRS
What do I do if my piece does not fit?
In the event that your item does not fit, we would be happy to resize it for you. Necklace or bracelet lengths can be shortened or lengthened if necessary. However, not all items are eligible for resizing. Therefore please make sure to determine your ring size before placing your order. See product descriptions to know if an item is available to be preordered in a different size.
How do I determine my ring size before placing my order?
To determine your ring size, please refer to our ring sizing guide for a general guide. If you need assistance with determining your ring size, please contact us at firstname.lastname@example.org.
What is the price to resize my item(s)?
Any fees associated with resizing or changes to an item vary depending on the scope of the work but start at $40.
Do you offer a warranty?
The Foundry Fine Jewelry stands behind our product and we do our best to ensure you receive your piece(s) in perfect condition. Please carefully inspect your item upon receipt. The Foundry Fine Jewelry offers a 60 day repair warranty. We offer complimentary repairs on jewelry that arrives damaged upon receipt, under the following conditions: manufacturer defect, loose diamonds, loose prongs, missing stones, broken clasps, broken chains or links. Under these conditions, and within 60 days, we will cover the shipping costs to return your item. We reserve the right to refuse this warranty if we feel the item has been misused. We will not accept responsibility for any Foundry Fine Jewelry items repaired by a third party. In this case, all warranties become null and void. The following are not included under our 60 day repair warranty: normal wear and tear, including but not limited to scratches, dents, cracked stones, any misshapen jewelry. Under these conditions, the customer is responsible for fees incurred for shipping, handling, and insurance. After 60 days, we would be happy to repair your jewelry for you. Pricing for repairs vary, depending on the scope of the work. Please contact us at email@example.com for repair inquiries.
For additional questions please contact us using the form below
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